AI automatically finds duplicate & recurring support tickets in monday.com and groups them into one trackable issue — so your team stops solving the same problem ten times.
Get it on the monday.com marketplace Built for monday.com · 14-day free trialThe same printer, VPN, or login problem comes in as 10 separate tickets, gets handled 10 times, and nobody sees the pattern. SmartThread connects the dots.
Semantic matching reads each ticket's title and description to find the ones that are really the same underlying problem — not just keyword matches.
Group related tickets into a single issue with a live ticket count, status rollup, and first/last-seen dates.
A clean overview on every ticket — status, assignee, date and description at a glance, with a link back to the original.
No restructuring. Map your own Description, Status, Assignee and Date columns in a one-time setup and you're live.
SmartThread suggests the issue it belongs to, with a match score.
One click to link it — or group several tickets into a brand-new issue.
See every related ticket, its status rollup and live count in one place.
Install SmartThread and turn recurring tickets into trackable issues today.
Get it on the monday.com marketplace